Pogoji uporabe
1. Ponudnik
Storitev WOOLAB AI Platform (v nadaljevanju »platforma«) zagotavlja družba WOOLAB, marketing in oglaševanje d.o.o., Stari trg 2, 3320 Velenje, Slovenija (matična številka 9737634000, davčna številka 77581539) (v nadaljevanju »WOOLAB«). Kontakt: info@woolab.si, +386 70 755 002.
2. Storitev
Platforma je spletna poslovna aplikacija za podjetja: CRM in povpraševanja, e-pošta, dokumenti, koledar in sestanki, analitika in marketing ter AI asistent. Uporabnik lahko poveže zunanje storitve (npr. Google, Meta, TikTok) in prek platforme bere njihove podatke ali objavlja vsebine, ki jih sam pripravi in potrdi.
3. Račun in dostop
- Platformo uporabljajo podjetja (naročniki) in uporabniki, ki jih naročnik povabi. Za dostope, vloge in pravice uporabnikov v svojem podjetju je odgovoren naročnik.
- Uporabnik varuje svoje prijavne podatke in nas obvesti o vsaki sumljivi uporabi računa.
- Podatki posameznega podjetja so dostopni samo uporabnikom tega podjetja.
4. Preizkus, paketi in plačila
- Novo podjetje ima 14-dnevni brezplačni preizkus z omejenim številom AI kreditov. Po preizkusu prostor samodejno preide na brezplačni paket Free; za neomejeno uporabo izbere plačljiv paket.
- Paket Free je brezplačen in vključuje 1 uporabnika, 1 nabiralnik, 1 GB prostora za datoteke in 50 AI kreditov na mesec. Moduli so na voljo z naslednjimi omejitvami: do 100 povpraševanj v največ 2 seznamih, 10 podjetij in 25 kontaktov v Bazi podjetij, 50 nalog v največ 3 seznamih, 20 zapiskov, 10 dokumentov in preglednic, 100 dogodkov v koledarju, 2 avtomatizaciji, 10 vnosov v Bazi znanja, 10 objav na družbenih omrežjih na mesec, 250 prejemnikov e-novic, 2 e-mail kampanji na mesec, 1 e-mail avtomatizacija in 3 shranjene e-mail predloge, 1 spletna stran, 5 kreativ, 3 projekti asistenta, 1 vir analitike z 1 samodejnim poročilom in 1 predlogo, 1 povezava z drugimi orodji ter 1 povezava obrazcev s spletne strani. Uvoz podatkov ni vključen; izvoz podatkov je brezplačen v vseh paketih. Povpraševanja, ki pridejo sama (obrazci, e-pošta, oglasi), se zabeležijo tudi nad omejitvijo. Ko je omejitev dosežena, naročnik za nov vnos nadgradi paket ali izbriše obstoječe vnose. Omejitve paketa Free lahko spremenimo z objavo na tej strani.
- Cene in vsebina paketov so objavljene na platform.woolab.si. Naročnina se obračuna vnaprej za izbrano obdobje; plačilo je mogoče s kartico ali po predračunu.
- Paketa Pro in Business vključujeta brezplačno osebno podporo (pomoč pri uvajanju in nastavitvah) v prvih 30 dneh od začetka plačljive naročnine, skupno do 1 ure. Navodila in AI pomočnik v razdelku Pomoč in podpora so na voljo v vseh paketih. Ostala osebna podpora (paketa Free in Start, po izteku 30 dni ali nad 1 uro) se obračuna po veljavnem ceniku podpore.
- Naročnino lahko kadarkoli prekličete; velja do konca že plačanega obdobja.
5. Povezane storitve tretjih oseb
Ko povežete Google, Meta, TikTok ali drugo storitev, platforma uporablja samo dovoljenja, ki jih ob povezavi izrecno potrdite, in samo za funkcije, ki jih uporabljate (npr. branje statistike, objava vsebine, uvoz leadov). Za uporabo teh storitev veljajo tudi njihovi pogoji (npr. TikTok Terms of Service). Povezavo lahko kadarkoli odstranite v platformi ali v nastavitvah te storitve.
6. Objave na družbenih omrežjih
Platforma objavi vsebino samo, ko jo uporabnik pripravi in potrdi objavo ali načrtovan čas objave. AI lahko predlaga besedilo, nikoli pa ne objavi ali pošlje sam. Za vsebino objav, pravice do uporabljenih slik, videov in glasbe ter za ustrezno označevanje promocijskih vsebin je odgovoren uporabnik.
7. Umetna inteligenca
AI odgovori in predlogi so lahko nepopolni ali napačni. Pred uporabo jih preverite. AI ne pošilja e-pošte in ne izvaja dejanj, ki stanejo denar, brez potrditve uporabnika.
8. Dovoljena uporaba
Platforme ne smete uporabljati za nezakonite namene, nezaželeno množično pošiljanje (spam), kršenje pravic drugih ali poskuse nepooblaščenega dostopa. Ob kršitvah lahko dostop omejimo ali ukinemo.
9. Podatki in zasebnost
Podatki, ki jih vnesete ali uvozite, ostanejo vaši. Kako jih obdelujemo, opisuje Politika zasebnosti. Za osebne podatke svojih strank je naročnik upravljavec, WOOLAB pa obdelovalec po navodilih naročnika. Pravila obdelave določa Pogodba o obdelavi osebnih podatkov, ki je del teh pogojev.
10. Razpoložljivost in odgovornost
Platformo razvijamo in vzdržujemo s skrbnostjo, vendar ne jamčimo neprekinjenega delovanja. Za posredno škodo, izgubljen dobiček ali izpad storitev tretjih oseb ne odgovarjamo, razen kjer zakon tega ne dovoljuje.
11. Spremembe in prenehanje
Pogoje lahko posodobimo; o bistvenih spremembah obvestimo naročnike. Ob prenehanju naročnine lahko naročnik pred izbrisom zahteva izvoz svojih podatkov.
12. Pravo in spori
Za pogoje velja pravo Republike Slovenije. Spore rešujemo sporazumno, sicer je pristojno sodišče v Celju.
Terms of Service
1. Provider
WOOLAB AI Platform (the “Platform”) is provided by WOOLAB, marketing in oglaševanje d.o.o., Stari trg 2, 3320 Velenje, Slovenia (registration no. 9737634000, tax no. 77581539) (“WOOLAB”). Contact: info@woolab.si, +386 70 755 002.
2. The service
The Platform is a web business application for companies: CRM and leads, email, documents, calendar and meetings, analytics and marketing, and an AI assistant. Users may connect third-party services (e.g. Google, Meta, TikTok) to read their data or publish content that the user creates and approves.
3. Accounts and access
- The Platform is used by companies (customers) and the users they invite. Customers are responsible for the access, roles and permissions of their users.
- Users must keep their credentials secure and tell us about any suspicious use.
- Each company’s data is accessible only to that company’s users.
4. Trial, plans and payment
- New companies get a 14-day free trial with a limited number of AI credits; afterwards the workspace automatically moves to the free Free plan; a paid plan removes all limits.
- The Free plan includes 1 user, 1 mailbox, 1 GB of file storage and 50 AI credits per month. Modules are available with these limits: up to 100 inquiries in up to 2 lists, 10 companies and 25 contacts in the company directory, 50 tasks in up to 3 lists, 20 notes, 10 documents and spreadsheets, 100 calendar events, 2 automations, 10 knowledge base entries, 10 social posts per month, 250 newsletter recipients, 2 email campaigns per month, 1 email automation and 3 saved email templates, 1 website, 5 creatives, 3 assistant projects, 1 analytics source with 1 automatic report and 1 template, 1 connection to other tools and 1 website forms connection. Data import is not included; data export is free on all plans. Inquiries that arrive automatically (forms, email, ads) are recorded even above the limit. When a limit is reached, the customer upgrades or deletes existing entries to add new ones. We may change the Free plan limits by publishing them on this page.
- Prices and plans are published at platform.woolab.si. Subscriptions are billed in advance for the chosen period, by card or by invoice.
- The Pro and Business plans include free personal support (onboarding and setup help) during the first 30 days of the paid subscription, up to 1 hour in total. Guides and the AI helper in Help and support are available on all plans. Other personal support (Free and Start plans, after 30 days or beyond 1 hour) is charged according to the current support price list.
- You may cancel at any time; the subscription remains active until the end of the paid period.
5. Third-party services
When you connect Google, Meta, TikTok or another service, the Platform uses only the permissions you explicitly grant, and only for features you use (e.g. reading statistics, publishing content, importing leads). Your use of those services is also governed by their terms (e.g. TikTok Terms of Service). You can disconnect at any time in the Platform or in that service’s settings.
6. Social media posting
The Platform publishes content only after the user prepares it and confirms publishing or a scheduled time. AI may suggest text but never publishes or sends anything on its own. Users are responsible for their content, the rights to images, videos and music used, and for correctly disclosing promotional content.
7. Artificial intelligence
AI answers and suggestions may be incomplete or wrong; review them before use. The AI does not send email or take actions that cost money without the user’s confirmation.
8. Acceptable use
You may not use the Platform for unlawful purposes, spam, infringing others’ rights or attempts at unauthorized access. We may restrict or terminate access in case of violations.
9. Data and privacy
Data you enter or import remains yours. How we process it is described in the Privacy Policy. For personal data of its own clients the customer is the controller and WOOLAB acts as a processor on the customer’s instructions, under the Data Processing Agreement (in Slovenian), which forms part of these terms.
10. Availability and liability
We develop and maintain the Platform with care but do not guarantee uninterrupted operation. We are not liable for indirect damage, lost profit or outages of third-party services, except where the law does not allow such exclusion.
11. Changes and termination
We may update these terms and will notify customers of material changes. When a subscription ends, the customer may request an export of its data before deletion.
12. Governing law
These terms are governed by the law of the Republic of Slovenia. Disputes are settled amicably, otherwise by the competent court in Celje.